iPod Repair FAQ

Here is the official FAQ from Apple on iPod Repair Services.

1. How can I tell if my iPod needs service?
Visit Apple iPod support site for helpful troubleshooting information. If you have reviewed the articles on the website, and you're still not sure whether your iPod requires service, you can take your iPod to your local Apple Retail Store.

Note: There may be a fee for diagnostic service. Alternatively, you can contact Apple Technical Support

2. How do I get my iPod serviced?
Easy! If your iPod is still covered by Apple's Limited Warranty for iPod, we recommend you use the Online Service Assistant. You may also take your iPod to your local Apple Retail Store to make service arrangements. Alternatively, you can contact Apple Technical Support.

3. Will the data on my iPod be preserved?
No. You will receive a replacement iPod that will not contain any of your data, songs, or after-market personalizations. Before you submit your iPod for service, it is your responsibility to keep a separate backup copy of the data stored on your iPod and reinstall that data.

Attention iPod touch customers: Following service your replacement iPod touch may have a newer version of the OS. As a result you may need to update your App Store applications to ensure compatibility with the new OS. If you experience a problem with an application purchased from the App Store, check iTunes to see if an update is available or contact the application vendor directly.

4. Will the custom laser engraving on my iPod be preserved?
If your original iPod was personalized by Apple and you choose to use the Online Service Assistant or organize the service by calling Apple Technical Support, you will be asked if you want your replacement iPod to be personalized with the same text. If your original iPod was custom laser engraved by another company, your replacement iPod will not be personalized.

5. How long will my iPod service take?
If you choose to use the Online Service Assistant, or service via Apple Technical Support: If your iPod is not personalized, you can expect service to be completed within approximately one week from the time you send your iPod to Apple. If your iPod is personalized, you can expect service to be completed within approximately ten calendar days from the time you send your iPod to Apple.

6. How do I check the status of my iPod service request?
If you choose to use the Online Service Assistant, or service via Apple Technical Support, you can check the status of your iPod service at any time on our easy service status website.